Lynda Goetz7 min readThe Death of Customer Service“Your custom is important to us” the disembodied voice tells you as you’re left hanging on the phone indefinitely...
Stoker6 min readWoke Ices - Bad for Your Corporate Health?Many years ago – many, many years ago it seems now – in that sunlit world where Ronald Reagan was President and Margaret Thatcher was ..
Stoker5 min readDown with Capitalism! Up with Free Enterprise! A straw poll conducted among a highly representative young audience suggests that Capitalism is finished.
Stoker6 min readReaping the Harvest It’s a bit early yet to be sounding off about long-term behavioural changes brought about by Covid - not that that will stop anybody
